About Ice Corporate Consulting
Since the inception of Ice Corporate Consulting in Australia in 1992, our focus has been on improving organisational effectiveness and particularly on customer service, internally as well as externally. With values and approaches that our clients find quite divergent from traditional management consultancies, we have gained a great deal of credibility in a relatively short period of time with a list of Clients who are the leaders in their respective industries.
A breath of fresh air
Our 'Service Excellence' and 'Client Retention' programs have been written about in The Australian Financial Review. And our approach to helping our clients reduce costs has been frequently referred to as 'Gain Without Pain'. Many of our clients have referred to us as 'a breath of fresh air'. All of our clients refer to us as 'The Ice Corporate Team'.
Team-based environment
We believe
That the only way to be sure that we are doing the right thing for our Clients and ourselves is to be driven by:
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Our Expertise
Ice Corporate delivers a complete range of services to help companies address the critical links between customer satisfaction, staff satisfaction, and profitability. Our areas of expertise include:
- Improving organisational effectiveness through process re-engineering and work flow design
- Enhancing customer service by optimising the service-profit value chain
- Implementing strategy through people
- Implementing business performance measurement systems
- Leadership and Team development
- Cultural Change and Change Management
- Development of training curricula tailored to your needs
- Enhancing Employee Self Service and Management Self Service processes through our unique Work Request and Contract Letter Systems
Adaptive Recommendations
One of our main principles as a management consultancy is that we are not prescriptive with our recommendations. Each company we partner with has different business challenges which we address by leveraging best practice but adapting our recommendations to suit each company's individual personality and culture.
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Client Portfolio
Some of our recent clients include;